For questions regarding our stock and products please contact ust at order@rodatraden.com. Below are the Terms & Conditions for Röda Tråden webshop.
How do I shop?
By placing an order you have accepted the terms and conditions applying to Röda Tråden webshop. We follow Distansavtalslagen, Konsumentverkets och Allmänna Reklamationsnämndens recommendations.
This is how you shop:
1. Pick a product, choose quantity and colour and click on " add to cart"
2. Repeat step 1 if you wish to add more products to you cart. You can change the quantity and/or remove items from your basket if you need to.
3. When you want to finish your purchase press " to checkout
4. Specify personal details, * is a mark for mandatory and needs to be filled out. Press "Continue"
5. Specify payment details and follow instructions given in the checkout
If you do not find the size or colour you are looking for it could mean this product is currently out of stock. Please contact us for more info about stock and delivery time.
Fabric swatches
Would you like to have samples on the fabrics you are interested in before you shop? We'll send up to 10 fabric samples free of charge. Each sample is about 6x6cm. Contact us at order@rodatraden.com stating which articles/colours you are interested in and to which address the samples should be sent. Samples are normally sent within 1-3 working days.
If you want larger samples, or more than 10, we recommend that you buy 0.1m of the fabrics you are interested in directly here in the shop.
Free of charge only applies to Sweden, the Nordic countries and Europe. If the samples are to be sent to countries outside of Europe, shipping costs may apply.
Payment
You can pay with Klarna and Swish, but please note available payment methods may vary depending on which country you live in.
With Klarna, you can choose between direct payment, partial payment, Klarna invoice, or card payment. The payment options that are available to you are shown after Klarna has identified you at the checkout and may vary depending on which country you live in. See Klarna's terms of use for complete information.
Payment business customers
Business customers can pay with Klarna, Swish, creditcards and debitcards, but please note available payment methods may vary depending on which country you live in.
Business customers can also apply to pay by invoice. To do this, contact us at order@rodatraden.com and provide the following information:
- Company name and invoice address
- VAT number or company organization number for Swedish companies
- Contact person and telephone number
- Other billing information, such as email address to which the invoice is to be sent or a Swedish GLN number for e-invoice
We will respond to your request as soon as possible. Röda Tråden AB reserves the right to make a customary credit check, and the right to deny the request.
Once your company has been approved, note that you must log in to be able to pay by invoice. You will receive log in details from us.
Delivery within Sweden
Your order will be sent from us within three working days unless otherwise stated. Once your order is sent, you will receive a confirmation via email with the information you need to be able to track the package.
How your order is sent depends on the weight and size of the package. We offer the following shipping options:
Postnord letter with stamps - Orders 0-100g. Delivery time 1-3 business days. Not traceable.
Postnord traceable letter - Orders 100-1000g. Delivery 1-3 business days. Delivery to mailbox. Letters that do not fit in the mailbox are delivered at the door or in a bag on the outside of the mailbox. Notification via text or e-mail.
DHL traceable parcel to service point - Orders over 250g. Delivery time 1-3 working days. Notification via text or e-mail.
DHL traceable parcel to door (business customers only) - Orders over 250g. Delivery 1-3 business days. Delivery with DHL directly to your company's delivery address. Notification is via SMS or email. NOTE! you must be on site to receive the delivery. Scheduling of delivery is not possible. In case of delivery delays, e.g. if no one is on site to receive the delivery, we may invoice you afterwards for extra delivery fee.
Bulky orders such as cutting mats etc., are sent almost exclusively with DHL as it will be the cheapest and safest for you as a customer.
In store pick up
If you live in Stockholm and the surrounding areas you can choose to pick up your order in our store at Brännkyrkagatan 54a in Stockholm (see opening hours, deviations may occur). Delivery time 1 working day. You will receive an email from us when the order is ready to be collected. Orders must be picked up within 7 days from the order date.
Delivery EU, Norway & the rest of the world
Your order will be sent from us within three working days unless otherwise stated. Once we have sent your order, you will receive a confirmation via email with the information you need to be able to track the package.
How your order is sent depends on the size and weight of the package. The delivery methods available to you may vary depending on the country you live in.
Postnord traceable letter international - Orders 0-500g. Postnord traceable letter. Notification via text or e-mail.
Postnord non-traceable letter international - Orders 0-500g. Non-traceable letter. Please note that Röda Tråden does not compensate for shipments lost in transport using this delivery method. We recommend that you instead choose a traceable delivery method.
DHL standard delivery international - Orders over 250g. DHL traceable standard delivery. Notification via text or e-mail.
DHL express delivery international - Orders over 250g. DHL traceable express delivery door to door. The order must be placed before 13:00 CET to be delivered end of day the following weekday (deviations may occur depending on your location). You will receive notifications by text or email. Please note you must be at the location to sign for the package. If you choose "Payment in advance" as payment method, please note that we must have received and registered your payment before sending the package and that it normally takes a few days before the payment is registered.
Refund and Return
The right of withdrawal of purchase does not apply to anything that has been cut to a certain length by your request, such as fabrics, remnants or off cuts of fabrics, elastics, lace or other accessories. If you are uncertain of a product, please contact us before your purchase. We will gladly send you fabric samples free of charge.
Return freight will be paid by the customer. When we receive the returned goods we will credit the customer for the order except for the freight. If we by mistake should send you the wrong product, we will of course pay for the return freight.
We can unfortunately not compensate orders that are damaged during transport. Nor can we compensate orders that go missing in transport.
Colours
The colours on the screen do not always resemble the real colour. To view our products please pay us a visit.
Pictures/Photos
All picture rights belong to Röda Tråden AB. If you use a picture from Röda Tråden's online shop rodatraden.com, always name the picture "Product name, Röda Tråden AB". For high resolution images please email to order@rodatraden.com
Card Purchase
Our payment service meets the requirements for PCI certification and the information you provide in connection with the credit card transaction is protected thereby. Sensitive information such as credit card number and signature codes are handled with the highest security via SSL ( Secure Socket Layer) encrypted communication. For increased safety and risk reduction regarding the identification process at the online purchase, the 3D -Secure technology is used.
Personal Data / Integrity policy
We save the following personal data about our customers:
Customer: First name, Last name, Business/organisation, E-mail, Personal identity number, VAT number, Address, Post code, City, Country, Telefone number
Orders: ip-address, E-mail, Personal identity number, VAT number, Business/organisation, First name, Last name, Address, Post code, City, Country, Telefone number
As a customer, you can request an extraction, modification or deletion of this information at any time.
Force Majeure
Events such as war, natural disaster, government decisions, non-delivery by subcontractors and partners, costly circumstances and similar events beyond Röda Tråden AB's control, which could not reasonably have been foreseen, shall be attributed to force majeure. This means that Röda Tråden AB is released from its obligations to fulfill agreements entered into.
Currency
The mail currency in Röda Tråden shop is SEK and the prices are always quoted in SEK unless you choose one of our other availiable currencies, Eur or NOK.
Röda Tråden Shop in Stockholm
In our store at Brännkyrkagatan 54a in Stockholm, you can shop and see our entire range! You can also pick up your online orders in the store.
Please note we do not accept cash payments. You can pay with card or Swish.
Address
Röda Tråden AB
Brännkyrkagatan 54 A
SE-118 22 Stockholm
Sweden
Tel. +46-(0)8-663 57 01
Mail: order@rodatraden.com
© Johanna Vikman Röda Tråden AB